Economic crisis does not free the business industry. Small and large companies have experienced negative profits and layoffs. Global recession affects mainly the business sectors and now has the option of outsourcing to some of its primary functions to Philippine call centre facilities as a part of its cost cutting initiatives. Wages and benefits in some industries continue to rise and is a main factor in determining production cost. High-payroll inputs have the possibility of creating a negative impact on a company’s bottom line. Customers are also demanding convenience at the same time inbound call center is delivering real-time access to information, products and services. Real costs are associated with providing customer service and companies spend in line with a customer’s value. When it comes to technology, the merging of computers and telecommunications, including public and private networks, hardware and software, is occurring faster than ever before and providing business with more efficient and powerful call center solutions.
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